Posted by: Michael Disabato
Some of you may be wondering what I'm doing over in this blog, since I'm Service Director for Network and Telecom Strategies at Burton Group. In addition to being a wireless geek, I survived the ITIL adoption at McDonald's Corporation a few years back. I've been writing about ITIL for a while, and the thought was, since our clients seem to like that, I'd do more of it. So here I am.
Now, about that "B"....
We use Yammer internally (think: Twitter in a secure sandbox), and there was a discussion about information technology that started with a discussion of information (data) management. Things went back and forth between Lyn Robison and Jack Santos sort of like this:
Lyn: In enterprise IT, "T" people might tend to go to work for cloud vendors. It will be interesting to see if enterprises will employ "I" people to a greater or lesser degree.
Jack: At this point, most "T" people should be thinking about that as a career move.
And I popped up with: Forget the "I", forget the "T", it's all about the "B".
Yes folks, it's all about the business. I told Dave Passmore (Research Director for NTS) once that "technology is irrelevant." That started a discussion that consumed most of a 90-minute staff meeting. In the final analysis, though, the technology you employ is irrelevant if it fails to meet or support the company's business needs. It's like the iPhone: everyone wants one, but it's taking time to convert this shiny toy into a full-fledged business tool with enterprise-class features that can support business operations and meet regulatory requirements.
That's the point behind ITIL. It focuses on how to manage the "T" and provide value to the "B".
Stay tuned for more on this and drop your comments here if you want to speak up about it.